BASIC RIGHTS OF CONSUMER AND THE CONSUMER PROTECTION ACT

Any person who buys items or administrations for his own utilization and not for assembling or resale is known as a shopper. A consumer is one who is the chief whether or not to purchase a thing at the store or somebody who is impacted by ad and promoting. Consumer alludes to any individual who buys a few merchandises for a thought that has been either paid or vowed to pay or somewhat paid and halfway guaranteed. As per the Act[1], a consumer’s definition is who:

purchases merchandise or recruits any assistance

utilizes the merchandise or recruits any help with the endorsement of any purchaser or specialist co-op, utilizes labor and products to acquire a work by independent work

There are six basic rights of consumers:

Right to Safety- This means the right to be ensured against the showcasing of labor and products, which are perilous to life and property. The bought labor and products benefited of ought to meet their prompt requirements, yet in addition, satisfy long haul interests.

Prior to buying, customers should demand the nature of the items just as on the assurance of the items and administrations. They ought to ideally buy quality checked items like ISI, AGMARK, and so on.

Right to Choose- This means the right to be guaranteed, any place conceivable of admittance to an assortment of labor and products at a serious cost. If there should be an occurrence of syndications, it implies the right to be guaranteed of palatable quality and administration at a reasonable cost. It additionally incorporates the right to fundamental labor and products. This is on the grounds that the unlimited right of the minority to pick can mean a refusal for most of its reasonable portion. This right can be better practiced in a serious market where an assortment of products is accessible at cutthroat costs.

Right to be Heard Implies that purchaser’s advantages will get due thought at fitting gatherings. It additionally incorporates the right to be addressed in different gatherings shaped to think about the shopper’s government assistance. The Consumers should shape non-political and non-business purchaser associations which can be given portrayal in different boards of trustees framed by the Government and different bodies in issues identifying with shoppers.

Right to Seek redressal- Means right to look for redressal against out-of-line exchange rehearses or corrupt abuse of customers. It likewise incorporates the right to a reasonable settlement of the real complaints of the consumer.

Buyers should submit questions for their real grievances. Many times their grumbling might be of little worth however its effect on society overall might be extremely enormous. They can likewise take the assistance of customer associations in looking for redressal of their right

Right to Consumer Education- This implies the option to obtain the information and ability to be an educated customer all through life. The obliviousness of purchasers, especially of provincial customers, is primarily answerable for their abuse. They should know their privileges and should practice them. Really at that time, genuine consumer insurance can be made with progress complaints.[2]

Right to be Informed -This means the right to be educated with regards to the quality, amount, strength, virtue, standard, and cost of products in order to ensure the shopper against unreasonable exchange rehearses. Customers should demand getting all the data about the item or administration prior to settling on a decision or a choice. This will empower him to act astutely and mindfully and furthermore empower him to stop succumbing to high strain selling strategies.


[1] Consumer protection act 1986

[2] https://consumeraffairs.nic.in/organisation-and-units/division/consumer-protection-unit/consumer-rights

Aishwarya Says:

I have always been against Glorifying Over Work and therefore, in the year 2021, I have decided to launch this campaign “Balancing Life”and talk about this wrong practice, that we have been following since last few years. I will be talking to and interviewing around 1 lakh people in the coming 2021 and publish their interview regarding their opinion on glamourising Over Work.

If you are interested in participating in the same, do let me know.

Do follow me on FacebookTwitter  Youtube and Instagram.

The copyright of this Article belongs exclusively to Ms. Aishwarya Sandeep. Reproduction of the same, without permission will amount to Copyright Infringement. Appropriate Legal Action under the Indian Laws will be taken.

If you would also like to contribute to my website, then do share your articles or poems at adv.aishwaryasandeep@gmail.com

We also have a Facebook Group Restarter Moms for Mothers or Women who would like to rejoin their careers post a career break or women who are enterpreneurs.

We are also running a series Inspirational Women from January 2021 to March 31,2021, featuring around 1000 stories about Indian Women, who changed the world. #choosetochallenge

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.